Shipping policy

Order processing (pre-shipment): Please allow between 1 to 7 business days (excluding weekends and holidays) for your order to be processed before shipment. Order processing times can and will be extended if necessary due to a higher than usual order volume.

Order & shipping confirmations: You will receive an order confirmation notification as soon as your order is placed. You will receive a shipping confirmation notification with a tracking number as soon as Lashes on Fleek, Inc. has shipped your order. If you do not see the confirmation emails in your inbox, please check your Junk/Spam mail.

Pick up orders: In store pick up is available during store hours: Mon-Sat 10am-5pm. Order pick up is available during store hours: Mon-Sat 10am-5pm. PLEASE NOTE: Kindly make sure to pick up your order within 4 business days. Orders not picked up within this time period may be subject to a restock fee.

Shipping: Shipping delivery times will vary depending on your location. Orders are mailed out weekly, Mon-Sat before 5pm PST. Please allow up to 48 hours for your tracking number to be updated. Please refer to your tracking number for all delivery updates. Please note that Lashes on Fleek, Inc is not responsible for shipping delays. Please check your tracking information frequently. When you receive notice that your package has been delivered please check your mailbox, parcel lockers, and front porch/door step. If you did not receive your package, please contact UPS immediately. They can track where your package was last scanned with their GEO locating systems. After you have contacted them and feel that you are still need assistance, please contact us and we will do our best to help track down your package.

If you experience any order or shipping related issues please reach out to us within 72hrs.

International orders: Packages may be subject to additional fees, duties, and import taxes based on your country's tax laws/regulations. Lashes on Fleek, Inc is not responsible for any additional fees or charges that may be required for package release/delivery.

It is the customers responsibility to provide an accurate shipping address and contact information during checkout. Lashes on Fleek, Inc is not responsible for updating an incorrect address, changing incorrect contact information, or changing an order once placed. Please review that all of your information is correct before submitting your order. Customers who enter an inaccurate mailing address will be responsible for the shipping fee to resend their item(s), should the order be returned to us. Should your order be returned to us for any reason (incorrect address, failed delivery, etc.) refunds will not be offered. 

Although products are generally not damaged during the shipping process, Lashes on Fleek, Inc  is not responsible for any lash trays or products that are cracked/ damaged during shipping and handling. Once your package is in the hands of a shipping carrier, it becomes the sole responsibility of the shipping carrier. 

Once your package is marked as delivered Lashes on Fleek, Inc is not liable or responsible for any lost, stolen, or misplaced packages. Lashes On Fleek INC. is also not responsible for any package that is lost in transit. 

*** If you did not receive your package or if your items were damaged in transit, please reach out and we will file a claim on your behalf with UPS. ***